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Thread: purchased maps are not found

  1. #1
    Neuer skobbler
    Join Date
    30.12.2011
    Posts
    1

    Böse purchased maps are not found

    HI, I `ve bought app+ maps (all).
    Start installing them. During the installation (80 % was completed, about 2 of 3 maps were installed) I`ve had to plug in the charger, afterwards the installation procees stopped.
    I tryed to complete the installation but when I try to do it with every map, it shows that I`ve installed it already (in fact shows that 100 % downloaded). But if you go to the Installed folder - nothing is here.
    I `ve tryed to restart it, logged - nothing happend.

    And now I can`t see and install any map I`ve purchased.
    Can you help me?
    I`m from Russia

  2. #2
    skobbler Support
    Join Date
    11.10.2010
    Posts
    1,226
    We already emailed, right?

    For everyone else:
    Start the app --> Upgrades --> Redownload --> enter here the password for the Apple ID (= email address) with which you bought the app the first time --> You have now again access to your purchased map, for free.

    Then go to Upgrades --> Installation Status --> download the maps required via wifi connection.

    When you install the maps to your device, please make sure that the installation process is not disturbed as the app may otherwise crash again. Also, here are further details on the map installation: http://forum.skobbler.com/showthread...einstall-a-map.

    Greetings,
    Christin

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