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Thread: What can I do if the in-app purchase does not work?

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  1. #1
    skobbler Support
    Join Date
    11.10.2010
    Posts
    1,226

    What can I do if the in-app purchase does not work?

    Please check the following Settings in your device: Settings --> General --> Restrictions --> Please allow here “In-App Purchase” by turning it “on”.

    Furthermore, make sure that in the settings of your device under "Store" the Apple ID (= email address) with which you purchased the app is inserted. And note that currently our in-app products can be paid by credit card or iTunes voucher only. So if you chose a different payment method in your iTunes account, that will most likely be the reason for the in-app purchase not working.


    Attention: If you updated your device to iOS5, please also check this:

    1. Go to the Settings of your device--> "iCloud"
    2. Please make sure that the Apple ID (your email address) is mentioned there with which you bought our app. After installing iOS 5 this might have changed automatically (if you created a new Apple account). So: Always check this issue, especially before re-downloading apps (any app, not just ours) in order to avoid paying twice. If the right Apple ID is diplayed here, you'll be able to proceed with the In-App Purchases.
    Last edited by Christin; 28.08.2012 at 09:34.

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