New iPhone

[Vistaro]

Hello,

I now have a new iphone and have tried to restore my previously purchased maps (the world) when I try to do this in the app it says "regrant failed" I'm using the same Apple ID and have a copy of my itunes purchase invoice. Please can you help?

Thanks

[Alexandra]

Hi Vistaro,

Please check if your Apple-ID is inserted in the settings of your iPhone under “Store”.

Please check the following settings in your device: Settings > General > Restrictions > Please allow here “In-App Purchase” by turning it “on”.

Now, start the app > main menu > upgrades > restore purchases.

Afterwards, the maps should be listed here: Main menu > my downloads > my maps > countries. Tap on the country and on "Download" to install the map.

Did it work?

Best regards,
Alexandra

[Vistaro]

Hi,

Already done all that and just done it again but still have the problem

[Alexandra]

Hi,

Please let me know some details:

- Which iPhone do you use?
- Which iOS version is installed?
- Jailbreak yes/no?

Best regards,
Alexandra

[Vistaro]

Iphone 5
IOs 7
Not jailbroken